Customer Support Channels
A One–Hour Ticket Response Guarantee
We offer a 60 min response time warranty for each ticket or email that you submit to our technical support staff. We will quickly reply to all the standard enquiries and forward right away the case to our admins in case additional assistance is required. If you make use of our Admin Services package, we will complete any of the included server management services at a time that has been discussed with you in advance.
A First–Class Customer Care Service
If you need any assistance working with the Web Site Control Panel or with any of the apps that we’ve pre–installed on the dedicated server on your behalf, you can reach the tech support staff at any time via the ticketing system. Plus, if you require assistance administering your dedicated hosting server, you can make use of our Admin Services package, which includes weekly Operating System updates, installation and problem troubleshooting services, server monitoring and restarting procedures, backup storage space, etcetera.
A User–Friendly Help Area
Each Linux dedicated hosting server is fitted out with our free–of–charge Web Site Control Panel, which offers an in–depth knowledge base plus a selection of step–by–step video tutorials. Whenever you need help with the Web Site Control Panel, just hit the Help or Videos buttons located in the upper right corner.