A 99.9% Server Uptime
We’ve built our cloud web hosting platform using reliable hardware components and significantly modified software. Our administrators have installed a modified version of Security–Enhanced Linux on our physical servers to ensure the highest level of safety and stability. We’ve installed a number of DDoS prevention tools in addition to very powerful firewalls to make sure our network is impregnable and secure.
All Linux cloud web hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on topflight hardware parts made by Juniper. On top of that, on each and every router, we’ve placed a firewall with an intricate set of rules to help filter all questionable requests.
Thus, in all our datacenter facilities – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not delighted by our web hosting services, or if you think that they are insufficient, or if you decide that you should use a VPS hosting services instead of a cloud hosting plan – you will receive a refund, no questions asked.
All domain name registrations are nonrefundable, but you will keep complete control over your domains even when you terminate your account with us.
24/7 Technical Support
If you’ve ever had to wait around for hours to receive a reply, you know how infuriating this can be, even more so if your website is on the line. That is why our company offers a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our customer service technicians will be available to you and they will get back to you in under 1 hour. And the best thing is that their average support ticket response time is under 20 minutes!