There are a handful of ways to touch base with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you pick is a support ticket system. It is the least complicated form of communication for many reasons. In case no tech support engineer is free at the moment and they’re all busy, a telephone call may not be answered, but a ticket will always be received. Plus, you can copy/paste extensive bits of information without the need to worry about printing errors, and if a certain problem needs more time to be solved or a number of replies must be exchanged, all the information will be in the very same location, so each party can always see the comments added by the other one. The negative aspect of using tickets to touch base with your hosting company is that they’re often separate from the hosting platform, so if you have to supply info or to adhere to instructions, you’ll have to use no less than two separate systems and this number may rise if you’d like to administer a couple of domains. In addition, lots of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting come bundled with an integrated ticketing system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia enables you to manage everything associated with the hosting service itself in the very same location – payments, web files, e-mails, tickets, etc., eliminating the need to go through different interfaces. In case you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with a couple of clicks without needing to log out of your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a variety of informative articles, which will give you additional information and which may help you fix any particular problem even before you submit a ticket. We guarantee a ticket response time of maximum 60 minutes, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is integrated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting, so you won’t require a different support platform to contact our customer service team – you can do this on the spot the moment you bump into an obstacle. Opening a new ticket takes a few mouse clicks and finding an older one is equally easy. With our clever search box, you can swiftly find any ticket that you’ve already posted. You can open a ticket at any particular moment in time since our support team representatives are on duty 24x7x365 and reply within the hour, although it seldom takes this much to get help. With Hepsia, you will have everything in one single place and you can just forget about needing to sign in and out of 2 or more platforms to fix a simple issue.