24/7 Customer Support in Cloud Web Hosting
We supply 24/7 billing, customer and technical support for our Linux cloud web hosting. Even if you aren't our client yet and you have questions, we will give you a hand in a timely manner and provide the needed information, in order to give you a choice to make the very best decision when you purchase a new web hosting account. We're available twenty-four seven, including holidays and weekends, and we provide you with multiple ways of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we have a couple of telephone numbers globally, thus you are able to call the one which is closer to you. The maximum response time for your emails and the tickets is one hour. The typical response time is no more than 15-20 min, so you can forget all about waiting for days and nights to receive assistance for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we offer come with 24/7 customer and tech support, which means that no matter what issue you have, you can contact us and we will help you straight away. The guaranteed reply time for every e-mail or trouble ticket that you open through your Hepsia website hosting Control Panel is only one hour; the actual response time rarely exceeds twenty minutes. We also provide phone support with multiple local numbers around the globe plus a live chat, so that you'll be able to get in touch with us and receive additional information about our solutions even if you do not have an account yet. We're able to assist you with nearly any question or a difficulty you may have - payment methods, package specs, email configuration, website hosting account settings, etcetera. If you use our services, you will never have a scenario where you should wait for a day or two to get an issue solved like you'll have to do with lots of other companies.
24/7 Customer Support in VPS Hosting
Each and every virtual private server plan that we offer includes 24/7 customer and tech support, which means that in case you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you'll be able to contact us at any moment, even weekends and holidays. For your benefit, we supply different ways of communication - phone support with several local numbers worldwide, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems as it'll be much easier to monitor what's going on. The maximum warranted reply time for all of the e-mail messages and tickets is sixty minutes, yet it hardly ever takes that long to receive support. When you add the Managed Services upgrade that we supply, our administrators will also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server packages that we offer include 24/7 support via several means of communication and with a 1-hour maximum answer time guarantee. When you want to learn more about the packages or you have various general or billing questions, you can phone one of the local numbers that we have worldwide or you could use our live chat service and consult with a live agent. For solely technical matters that need the help of a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an email message, since all of these channels are more appropriate to track a specific problem. The reply time for them rarely exceeds 30 mins, therefore you can forget all about having to wait for a full day in order to get assistance. The support service is available for all of the server-related matters, including the pre-installed software. If you want assistance for third-party apps, you may consider obtaining the Managed Services upgrade that we provide for all of the plans.